Shipping Policy

At Big Family Store E.A., we want your order to arrive safely and on time. Please review the information below before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

2. Delivery Times

Estimated delivery times may vary depending on your location and shipping method.

• 🇺🇸 United States: 5–12 business days , Christmas deadline : December-08-2026

• 🌍 International Orders: 7–20 business days , Christmas deadline november-25-2026

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to customs, weather, carrier issues, holidays, or other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery location, order size, and available shipping method.

4. Order Tracking

When tracking information is available, we will provide it to you by email or through your order details.

5. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address.

If you provide an incorrect or incomplete address and the package cannot be delivered, additional shipping charges may apply for reshipment.

6. Lost, Stolen, or Damaged Packages

If your package arrives damaged, please contact us as soon as possible with your order details and photos of the damaged package or product.

Once an order has been marked as delivered by the carrier, Big Family Store E.A. cannot guarantee recovery of packages that are lost or stolen after delivery.

7. Customs & Import Fees

International orders may be subject to customs duties, taxes, or other import fees imposed by the destination country.

Any applicable customs charges are the responsibility of the customer.

8. Shipping Delays

While we work with our shipping partners to deliver orders promptly, we are not responsible for delays caused by circumstances beyond our reasonable control.

If your order appears significantly delayed, please contact us so we can help you check its status.

9. Contact Us on

email : bigfamilystore26@gmail.com

whatsapp : +1848 384 2914

If you have questions about your order or our shipping policy, please contact us through the contact information provided on our website.

Big Family Store E.A.
Great Products. Great Value. One Big Family.