Refund policy

BIG FAMILY STORE E.A 14 - Day Return Policy

At BIG FAMILY STORE E.A, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may return eligible items under the following conditions:

- Returns are accepted within 14 days from the date of delivery.

- Items must be unused, unworn, unwashed, and in their original condition, with all tags and original packaging attached.

- A valid receipt or proof of purchase is required for all returns and exchanges.

- Items that are damaged due to misuse, normal wear and tear, or improper handling are not eligible for return.

- Sale, clearance, and personalized items are non-returnable, unless they are defective.

- Once the returned item has been inspected and approved, customers may receive an exchange, store credit, or refund, depending on the circumstances and store policy.

Thank you for shopping with BIG FAMILY STORE E.A.