FAQ

Frequently Asked Questions

Shipping

How long does delivery take?
Orders are processed within 1–3 business days. Estimated delivery: 5–12 business days in the United States and 7–20 business days for international orders. You will see the exact shipping cost and delivery estimate at checkout before you pay.

Do you ship internationally?
Yes! We deliver to all 50 US states and to 27 countries worldwide, including Canada, the UK, France, Germany, and Australia. International shipping costs may be higher due to distance and delivery fees.

How can I track my order?
You will receive a tracking link by email as soon as your order ships.

What are the Christmas delivery deadlines?
To receive your order before Christmas, please order by December 8, 2026 for US delivery, and by November 25, 2026 for international delivery.

Payment & security

Which payment methods do you accept?
We accept all major credit cards, Shop Pay, PayPal, and Google Pay — all through a secure encrypted checkout.

Is my payment information safe?
Yes. Your payment is processed securely and we never see or store your card details.

Returns & refunds

What is your return policy?
Please see our Refund Policy for full details on returns and refunds.

Discounts

Do you offer discount codes?
Yes! New customers get 10% off their first order with code WELCOME10. Right now you can also enjoy 20% off with code SPOOKY20 (valid until October 31). We also run regular promotions — keep an eye on our announcement bar.

Products

Are your prices final?
All prices are in USD. Any applicable taxes are calculated at checkout.